Quality
At SMART we focus on quality at every stage of the service we provide to our clients. By ensuring such a high level of service, and utilising a range of TQM processes, SMART are accredited as 'Investors in People' (IIP) and we are members of the Institute of Customer Service (ICS).
At SMART, quality is an integral way of life.
SMART's quality control:
We monitor every aspect of our telemarketing executives' working day, with a strong emphasis on 'over delivering' for you, the client. SMART has made significant investments in technology along with installing clearly defined and measured quality processes. SMART's 'Invade' system records all calls and it monitors how many calls each executive makes, what they say when, and how much time they spend on the phone each day. This enables us to continually monitor, learn, adjust and ultimately improve our telemarketing service to you.
Want to know more?
- Scroll down for more info about the quality of SMART's holistic marketing services
- or call us now for a chat on 01270 503291 to discuss how we can help develop your business
- or email us and we'll contact you at the best time that's most convenient for you.
The SMART quality objective:
Our primary objective is to ensure we consistently deliver the highest quality appointments for each campaign, while representing our clients in a professional manner at all times. All SMART executives receive an intensive product sales training programme prior to each telemarketing project 'going live'. This ensures they have all the necessary tools and knowledge to work on a client's campaign effectively. more info about SMART Training and Development...
SMART's quality ethos:
By linking our telemarketing executives' performance appraisal to quality scores, a quality 'mindset' is communicated and reinforced throughout our organisation.
SMART Accreditations
SMART are recognised holders of the Investors in People award, awarded to SMART for the dedication we show to our employees' development, training and welfare.
SMART are Members of The Institute of Customer Service which sets the benchmark for customer service in the UK.
