Training and Development
SMART is an accredited 'Investor in People' (IIP) and all of our executives enjoy intensive, on-going training and development programmes.
SMART has a 'human' approach to building successful telemarketing teams, through unrivalled training and development
SMART's recruitment and training programmes focus on developing our executives' inter-personnel skills. At SMART we initially use sales scripts to train our telemarketing executives however, unlike many other telemarketing companies, we actively encourage our staff to engage in individual conversations with your customers, to build 'relationships' over the phone. This 'human' approach is enhanced by our telesales executives' own bright, friendly personalities and their desire to succeed for you, to ultimately become a valuable extension to your own sales force.
Our vast sales and telemarketing experience proves that engaging in structured and meaningful conversations with your target audience is more likely to harness a positive outcome and growth for your business. Furthermore, we understand that building a strong relationship with decision makers not only develops new business for you, but also enhances your corporate brand and identity.
Want to know more?
- Scroll down for more info about SMART's holistic marketing services and our staff training & development
- or call us now for a chat on 01270 503291 to discuss how we can help develop your business
- or email us and we'll contact you at the best time that's most convenient for you.
SMART intensive product training:
All of our executives receive intensive product and sales training before a client's campaign 'goes live'. This ensures that each member of the telemarketing team fully understands the background and ethos behind your company. Such a level of indepth knowledge means they can represent you more effectively and professionally. Furthermore, our executives are trained to understand your entire business portfolio, even though they may only currently be working on a single product or service; as a result many of our clients have come to regard our telemarketing executives as a valuable permanent extension to their own sales force - to your customers we are 'you'.
We ask our clients to facilitate an induction sales programme with our executives. This gives you the opportunity to give any additional background information on your company, and share your aspirations for the marketing campaign in your own words. This gives our telemarketing executives a sense of ownership and of being a part of your brand; taking with them your values and enthusiasm for your product or service, which in turn conveys a more positive message to your customers.
SMART Training Management:
We involve Project Managers and Team Leaders in the appointment of every new employee.
Project Managers are assigned exclusively to each campaign team. They then harness, and develop each telemarketing executive's skills, and focus on dedicated training programmes in-line with the requirements of each marketing campaign team. This incorporates a flexible programme of training methods; from facilitator-led training to computer based training & self-study modules which encourage 'learning by self recognition'. A Team Leader is then assigned to each telemarketing executive, to support and motivate them on a day-to-day basis.
Benefit from SMART Experience:
SMART's UK contact centre telemarketing teams have a wealth of marketing knowledge, over a diverse range of industries, from both the private & public sectors. Our holistic sales and marketing service is designed to help your business grow with a measurable ROI. You receive fully qualified leads and appointments; first class telemarketing skills with other valuable services including intelligent data cleansing, customer profiling, exhibition & seminar management and inbound call handling - All from our our UK call centre that has been established since 1996.
