We've recently invested in cutting-edge technology that enables agents working from home to complement our on-site capabilities. It’s an innovative, exciting approach and it’s yielding great results. For 3 reasons:

Our Technology

The virtual contact centre platform is proven, secure and robust. Agents have access to all its functionality anywhere anytime via a standard web browser. And we can monitor their performance remotely, with real-time visibility, so we can easily control and amend our approach to optimise results.

Our People

Agents are self-employed and location independent. We offer flexible working hours, comprehensive training and ongoing support for our ‘community’. So we can attract and retain highly talented individuals, that we’d not otherwise have been able to get onboard.

Our Flexibility

Operational costs are significantly less with this model, because all the infrastructure and support functions are already in place. Campaigns can be up and running in days and we can instantly scale up or down to meet demand, so there’s no expensive overcapacity. And we match the skills of individual agents to the most appropriate campaigns for maximum effectiveness.

Find out how our home-based agent programme can benefit your business, or discover how to become a SMART agent.
Email edward.carter@smartcontact.co.uk