Customer Quotes 2010

Earlier this year we contacted our clients both past and present and asked them what they thought of us, warts and all. And the results were pretty impressive. 91% of our customers over the last 3 years rated our services as either ‘good’ or ‘very good’. Nobody rated us as ‘poor’ and 80% of respondents were so pleased that they agreed to provide a customer testimonial for our marketing purposes! Here’s a selection of those positive comments (names and companies supplied but withheld).

Dealing with Heather is a totally unique and pleasurable experience
- ML

I've always been suspicious of the claims made by Telemarketing companies...and then I was introduced to SMART. If you want results, be smart and go to SMART.
- RG

Excellent tools and quick to communicate ongoing developments - very easy to work with.
- DN

I found the team at SMART to be very helpful in trying to ensure the project went smoothly and got the desired outcome.
- MH

SMART took the time to really understand the needs of our business. The team are always friendly and supportive and demonstrate skill and efficiency in dealing with our requirements. Working with SMART has helped New Vision grow from start up to a successful thriving service orientated financial planning company.
- CD

In all our dealing with SMART their staff have been very helpful, full of ideas, competant and accurate in everything they have undertaken. The structure is uncomplicated and works well, speed of response and humour is critical which we enjoy in our working relationship with SMART.
- HA

SMART did exactly what they said they would do from account profiling to booking sales appointments for us
- RW

SMART have delivered on several campaigns for WMQC and are particularly good at securing appointments with key large clients.
- CF

Your organisation always delivers what we ask for and more.
- AG

I have always found Smart very responsive and interested in ensuring we are getting the best value out of their service.
- PC

Professional service leading to excellent business opportunities.
- CM

An organisation that cares about providing first class customer service.
- JD

Works with us, not for us. Provides what's best for the business, not just what we ask for.
- GB

SMART have helped us improve our prospects by making appointments with key decision makers. They have also allowed us to look closely at our sales process and identify how we can continually improve.
- CW

We have recently used SMART to contact existing clients on our behalf and they did a very professional job for us, both in speaking to the correct client contacts and in recording accurately the conversation outcomes. We were very pleased with the service.
- CJ

SMART are a very focused and professional organisation, their approach to a client brief differs from most organisations in this field. A can do and will do attitude that delivers results.
- AW