Edition 1

Hello and welcome to the first edition of SMARTicles! We've designed our e-magazine to keep both our customers and prospective clients up to date on what's going on here at SMART.

We've kept it brief and snappy and I hope you find it both informative and interesting. This edition focuses on the results of our recent customer satisfaction survey, the results of which were really pleasing to us here at SMART. Improving the service we provide, each and every day, is really important to me and the feedback from our clients has been fantastic – thanks to all of you who participated!

If there's anything either featured here, or relating to business in general, that you'd like to speak to me about, please drop me a line and I'll come back to you asap. Enjoy the read!

Heather Carter, Founder of SMART

And given the results of the client satisfaction survey we undertook a few weeks ago, we couldn't agree more!

We sent the survey to every business that we've worked with over the last 3 years – a mix of current and past customers – asking a series of questions to help us gauge the quality of the service we provide, across all industries and to all types of client. And the results were really encouraging. Of the 32 companies that responded to the survey:

• 91.7% rated our 'overall service' as either 'very good' (46.9%) or 'good' (43.8%)
• Nobody scored us as 'poor'
• 9 clients even provided us with referrals, either within their own business, or to subsidiary / partner businesses

In addition, the majority of customers provided us with fantastic testimonials relating to how we have helped grow their businesses. Here's a sample:

"I found the team at SMART to be very helpful in trying to ensure the project went smoothly and got the desired outcome". Mandy Higgins, David Lloyd Leisure

"SMART did exactly what they said they would do from account profiling to booking sales appointments for us". Rick Wallis,

"SMART have helped us improve our prospects by making appointments with key decision makers. They have also allowed us to look closely at our sales process and identify how we can continually improve". Chris Wolstenholme, Hodgson & Hodgson

Read more testimonials

We are currently looking to expand our channel partner network – offering generous commissions for business that's referred to SMART and extending the portfolio of services that our channel partners can offer their customers.

If you come across a business that requires a b2b data management and contact specialist, please let us know.

This might be within a different department of your own organisation, a subsidiary company, through a trade body perhaps, or it might simply be an existing client with a requirement you wouldn't normally regard as serviceable.

We can deliver appointment generation, data cleansing and profiling, market research and customer satisfaction programmes. These can be either delivered as SMART, or as 'white label' projects and in either case we are offering generous commissions, not only for the initial project, but on any further business that we undertake with the referred client.

For more information, please contact Simon Millions on 07920 282518.

We really hope you've found SMARTicles interesting, but if for any reason you don't want to receive further editions, please drop us a line and we'll make sure you are taken from our e-list .